Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (phone number and email address).
• Shipping and billing addresses for product and service delivery.
• 3D room planner configurations, saved designs, floor-plan uploads, and project preferences.
• Communication records from WhatsApp, email, or phone consultations.
• Device and usage information such as IP address, browser type, and cookies, where applicable.

2. How We Use Your Information

We use the information we collect to:

• Process design consultations and prepare personalized interior proposals.
• Fulfil modular furniture and e-commerce orders, including delivery coordination.
• Communicate with you via WhatsApp, phone, or email about your project, orders, and support requests.
• Improve our 3D planner, catalog, and service offerings based on usage and feedback.
• Comply with legal, accounting, and regulatory obligations.

3. Payment Security

All online payments on CRB Design Studio are processed through certified, PCI-DSS-compliant payment gateways such as Razorpay. We do not store raw credit card, debit card, or UPI PIN data on our servers. Payment information is encrypted and handled directly by the payment provider in accordance with industry standards.

4. Data Protection & Sharing

Your personal information is kept confidential and is never sold, rented, or traded to third parties for marketing purposes. We share data only with:

• Trusted service providers (payment gateways, logistics partners, and cloud-hosting services) solely to operate our platform.
• Legal or regulatory authorities when required by applicable Indian law or court order.

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Cookies & Analytics

We use first-party browser storage and passive analytics to understand website traffic and improve our services. This may record an anonymous visitor and session identifier, pages viewed, referral source, device type, browser, operating system, approximate city, region and country derived from network information, and actions such as opening or completing the 3D planner, searching the catalog, or clicking WhatsApp. We do not retain your raw IP address in our analytics records, sell this information, or use it for third-party advertising.

Raw visitor activity is retained for up to 90 days unless a shorter period is required for operational or legal reasons. You may enable “Do Not Track” in your browser to stop this first-party visitor tracking. Disabling browser storage may affect the planner, cart, and continuity of anonymous sessions.

6. Your Rights

You have the right to access, update, or request deletion of your personal data, subject to legal retention requirements. To exercise these rights, please contact us using the details below.

7. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

• Business name: CRB Design
• Address: SF32, Rise Shoplex, Noida Extension, UP 201306
• Phone: +91 7008259543
• Email: support@crbdesign.in